Jetstar Continually Fails Passengers With Disabilities

Today the New Zealand Herald published an article about an apology from budget airline Jetstar – they apologised for ‘inhumane’ treatment of a passenger asking a refund on a flight because of the 22 February 2011 earthquake that hits Christchurch (which, incidentally, has killed 160 people at the time of this writing).

The story is appaling – but the cynical part of me just isn’t surprised. It isn’t the first time I hear about that airline treating people badly. Of interest to me here, is the multiple stories of Jetstar treating passengers with disabilities like crap.

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